Troubleshoot &amp; Support

What Are Order Statuses and How to Use Them?

Track, filter, and manage shipments easily with VESYL’s 6 order statuses for smooth fulfillment.

How to Troubleshoot Automations Using the Automations Log

Easily troubleshoot VESYL automations with the Log—see rules applied, actions taken, and order flow.

Troubleshoot & Support

How to Rerun Automations on All Orders?

Quickly rerun all VESYL automations to fix errors, apply new rules, and keep orders accurate.

How to Search for and Manage Orders?

Quickly find and manage shipments in VESYL with search, filters, and order management tools.

How to Navigate and Manage the Automations Page?

Easily reorder, pause, edit, or delete VESYL automations to keep shipping workflows smooth and accurate.

How to Rerun Automations on Individual Orders?

Quickly rerun VESYL automations on selected orders to test, fix, or update shipping workflows.

How to Rate Shop Between Specific Services?

Use VESYL Rate Shopping to compare only the services you choose, ensuring cost savings and control.

How to Set Up New Users?

Easily add new team members in VESYL and assign custom permissions to streamline your workflow.

How to Set the “Unverified Address” Status on Orders?

Automatically flag unverified domestic addresses in VESYL to prevent shipping errors and delays.

What Types of Reports Can I Generate in VESYL?

VESYL offers shipment, payment, tracking, refund, and balance reports to optimize shipping operations.

How to Ship Hazardous Materials (HAZMAT) with USPS?

Ship hazardous materials safely with USPS using VESYL, following packaging, labeling, and compliance rules.

How to Create a Return Label?

Easily create return labels or QR codes to simplify returns for customers and track shipments.

How to Print Multiple Labels at Once with Batch Shipping?

Save time by printing multiple shipping labels at once with Batch Shipping and automation tools.

How to Select a Rate for an Order

Easily select, shop, and automate shipping rates—save time with automation and batch processing.

Shopify Integration: How It Works with VESYL

Sync, fulfill, and track Shopify orders in VESYL with auto-sync, bulk labels, and branded tracking.

How to Add and Manage Order Tags

Use VESYL order tags to organize, filter, and batch orders for faster, more efficient fulfillment.

How to Add Box Weight to Your Orders

Add box weights in VESYL to ensure accurate shipping totals, avoid errors, and streamline fulfillment.

How to Use Conditions and Actions in Automations

VESYL Automations apply custom rules to orders—auto-assigning carriers, tags, insurance, and more.

How to Bill to a 3rd Party or Receiver

VESYL lets you bill shipping costs to receivers or third parties directly at label creation for flexibility.

How to Connect Your Shopify Store

Streamline Shopify order fulfillment with VESYL: batch labels, auto rules & real-time syncing.

How to Connect Your WooCommerce Store

Connect WooCommerce to VESYL for fast, automated shipping, tracking, and seamless order fulfillment.

How to Create Automation Rules

Automate shipping with VESYL to reduce manual work, boost speed, and ensure consistent fulfillment.

How to Scan Forms & End of Day Manifests

Create Scan Forms in VESYL to streamline pickups, improve tracking, and close out your shipping day faster!

How to Customize Columns on the Orders Page

Customize columns on VESYL’s Orders page to focus on the info your team needs for fast, accurate fulfillment!

How to Edit Orders

Edit orders in VESYL to fix addresses, weights, and more—no reimporting, just seamless fulfillment updates!

How to Integrate VESYL with AfterShip For Return Shipping

Connect VESYL to AfterShip to unlock discounted return labels, automate rate shopping, and cut costs fast!

How to Find Your VESYL API Key

Find your VESYL API Key under Settings > Developer Settings to connect and automate your shipping workflows!

August 22, 2025

How to Generate Financial and Shipment Reports

Generate and download financial & shipment reports in VESYL to gain insights, cut costs, and ship smarter!

How to Upload Orders Using a CSV File

Import bulk orders into VESYL via CSV with custom mapping, automation, and flexible error handling.

How to Ship International Orders with Incoterms DDU and DDP

DDU vs. DDP: DDU shifts costs to customers, DDP boosts speed and satisfaction. Automate both with VESYL tools.

Customs & International

How to Upload Products Using a CSV File

Easily bulk add or update products in VESYL without a store connection using the CSV Import feature.

How to Manually Verify an Address Marked as Unverified

Keep orders moving with VESYL’s Address Verification—auto-check or manually verify unconfirmed addresses.

How Long Will My Label Refund Take?

Need a label refund in VESYL? Here’s how and what to expect by carrier, including refund times.

Why Is My Order in Open Status?

Why is your VESYL order stuck in Open Status? Fix missing data to get it Ready to Ship—here’s how.

How to Split Orders

Split orders in VESYL to ship items separately—Edit order, select Split, adjust quantities, and confirm.