How to Refund a Shipping Label?

VESYL allows you to quickly refund labels for shipments that were canceled, returned, or purchased in error. Refunding a label reverses the payment with the carrier (if eligible) and updates the order status for easy tracking.

Step 1: Navigate to the Shipments Page

1. Go to the Shipments Page from your VESYL dashboard.
2. Locate the shipment you want to refund.

Step 2: Initiate the Refund

1. Click the three action dots (…) on the right-hand side of the shipment row.
2. Select Refund from the dropdown menu.
3. Confirm the refund when prompted.

Note: Refunds may take a few business days to process depending on the carrier and payment method.

Step 3: Verify the Refund

• Once the refund is processed, the shipment status will update to Refunded.
• You can view the refund in your Payment Log or Billing Page to confirm the transaction.
• Any tracking number associated with the refunded label will remain visible for recordkeeping, but the shipment will not be processed by the carrier.

Best Practices

• Check Carrier Refund Policies: Some carriers have strict time limits for label refunds (e.g., USPS, UPS, FedEx).
• Cancel Before Shipping: Refunds are only eligible if the label has not yet been scanned by the carrier.
• Track Refunds in Payment Log: Use the Billing page or Payment Log to ensure the refund has been applied correctly.
• Communicate with Customers: If the refund affects a customer order, notify them promptly to avoid confusion.

By following these steps, VESYL ensures that label refunds are simple, accurate, and well-documented.