Shipping & Fulfillment

What Are Order Statuses and How to Use Them?

VESYL uses order statuses to help you quickly understand where each shipment is in the fulfillment process. These statuses allow you to filter, organize, and act on orders efficiently whether they’re brand new, ready for a label, or already completed.

How to Filter by Order Status

  1. Navigate to the Orders Page.
  2. At the top right, click on Filter.
  3. Select any statuses you want to view.

Order Status Types Explained

VESYL has four statuses, each representing a different stage of an order’s lifecycle:

  • Open – The order has been imported into VESYL but could not be rated.
  • Ready – The order has a verified address and a shipping service assigned. Labels can now be purchased individually or in batch.
  • Completed – A label has been purchased and the order has been shipped. Tracking numbers will be available, and the shipment can be managed from the Shipments Page.
  • On Hold – The order has been placed on hold either manually, by automation or VESYL read the status from Shopify.

Best Practices for Managing Statuses

  • Prioritize “Open” orders first to ensure nothing gets stuck before shipping.
  • Use filters to create a daily workflow—e.g., check “Ready to Ship” before batching labels.
  • Use automation rules to move orders smoothly between statuses (e.g., assigning a service moves “Open” → “Ready to Ship”).

With clear order statuses and filters, VESYL helps you stay organized, avoid errors, and streamline fulfillment.

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Frequently asked questions

What does “Open” status mean?
How do I move an order to “Ready to Ship”?
Why is my order marked as “Skipped”?
What should I do with “Unknown” orders?

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