With an estimated 356 billion packages shipped worldwide in 2023, it’s no surprise that with this increase in online shopping, there has also been a rise in damaged, lost and stolen packages. However, it’s not the be all end all as there are a variety of steps brands can take to protect their packages and ensure they reach their customers in one piece. We’ve packaged these up with some real-life examples for you below.

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Common Challenges with Shipping Damages

Shipping damages are a challenge for e-commerce businesses, manifesting in various forms such as physical damage to products, broken seals, and moisture-related issues. These damages can arise from inadequate packaging, mishandling during transit, or environmental factors. It all sounds straightforward however, when it comes to deciphering who is liable for the damages, that is when the headache can start. For damages associated with insufficient packaging, it often falls on the business, leading to financial losses, increased return rates, and the necessity for refunds or replacements. For damages due to mishandling, the liability can fall into the carriers hands, but it’s important to note this can be timely and not always successful. Moreover, shipping damages can severely impact a brand’s reputation, reducing customer trust and satisfaction. Frequent occurrences of damaged goods not only escalate operational costs but also diminish customer loyalty, making it crucial for businesses to adopt the tips outlined below.

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Tips for Brands to Protect Packages and Minimize Damage

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Invest in High-Quality Packaging Materials

There’s many areas where businesses cut costs, however, effective and robust packaging should not be one of them. Brands should invest in high-quality materials that provide adequate protection. This includes:

• Sturdy Boxes: Use corrugated cardboard boxes that are correctly sized for the items being shipped. Oversized boxes can lead to shifting and damage, while undersized boxes may burst open.
• Protective Padding: Incorporate bubble wrap, packing peanuts, or air pillows to cushion products and absorb shocks.
• Durable Tape: Secure boxes with strong, adhesive tape designed for shipping. Reinforce edges and seams to prevent accidental openings.

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Properly Cushion and Pack Items

Effective cushioning and packing techniques are crucial to preventing damage. Follow these steps to ensure your products are well-protected:

• Wrap Each Item Individually: For fragile or breakable items, wrap each piece separately with bubble wrap, foam sheets or tissue paper.
• Fill Void Spaces: Use packing materials to fill any empty spaces in the box, preventing movement during transit.
• Double-Boxing: For highly fragile items, consider double-boxing. Place the item in a smaller box with padding, then place that box inside a larger, well-cushioned box.

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Label Packages Correctly

Clear and accurate labeling can significantly reduce the risk of damage. Ensure your packages are labeled with the following information:

• Fragile Stickers: Use “Fragile” or “Handle with Care” stickers for delicate items.
• Up Arrows: Indicate the correct orientation of the package with “This Side Up” arrows.
• Shipping Information: Clearly display the recipient’s address and contact information. Include a return address as well.

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Choose Reliable Shipping Partners

The choice of a shipping carrier can influence the safety of your packages. Choose carriers known for their reliability and careful handling of parcels in addition to:

• Insurance: Opt for shipping insurance to cover the cost of potential damages.
• Tracking: Use carriers that provide tracking information to monitor the shipment’s progress and address issues promptly.

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Leverage Package Protection

Leveraging extra package protection allows brands to protect their revenue and reduce the load for the CX team. Customers are able to add or remove the package protection from their cart at the checkout. If purchased and a package is stolen, lost or damaged in transit, the customer can contact the protection provider directly who will process the claim and issue a reorder or refund, without any extra cost to the brand or customer. This not only protects revenue, but also enhances customer trust and confidence, knowing if any issues arise, it will be resolved quickly and hassle-free.

For example, our friends over at Corso have a simple to use claims portal for customers and pride themselves on resolving shipping issues within 24 hours. 

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Collect and Analyze Data

It’s tough to improve if you’re not measuring. By gathering data on damages such as certain items are damaged more than others or certain package sizes are being frequently damaged, brands can effectively adjust packaging methods. Not to mention, for new products or packaging, you can conduct test runs or even drop tests in house, to ensure they will reach your customer in one piece. 

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In Summary

Securing shipments and minimizing damage requires attention to detail, investment in quality materials, and collaboration with reliable shipping carriers. By implementing these strategies above, brands can enhance customer satisfaction, reduce financial losses, and build a reputation for reliability and care. Not to mention, the key to successful shipping lies in the preparation and continuous improvement of your packaging and shipping practices.

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As the holiday season approaches, it’s important for shippers to plan ahead to ensure timely deliveries for their customers. To help you plan ahead, we’ve compiled all of the essential details regarding OSM's 2024 holiday schedules and shipping deadlines.

Holiday Schedule

OSM Worldwide will observe closures at its primary processing hubs during the following dates:

• Thanksgiving Day: Thursday, November 28, 2024
• Christmas Day: Wednesday, December 25, 2024

These closures will affect processing times, so it’s crucial to plan accordingly to avoid any delays during this peak period.

Holiday Shipping Deadlines

Domestic 

• APO/FPO/OPO Mail - December 7th
• Domestic Mail (National Delivery) - December 16th
• Domestic Mail (Regional Delivery) - December 19th

International

• Africa - November 27th
• Central & South America - November 27th
• Asia/Pacific Rim - December 4th
• Australia & New Zealand - December 4th
• Canada - December 4th
• Caribbean - December 4th
• Mexico - December 4th
• Europe - December 4th
• Middle East - December 4th

For further questions, please feel free to reach out to our team through the chat box on our site or at hello@VESYL.com. Happy shipping!

From the moment a customer places an order, their post-purchase experience can only be as good as the efficiency of your fulfillment operations.

Enter VESYL.

Designed for both casual shippers and businesses with more complex shipping needs, VESYL streamlines the shipping process to get more packages out the door in less time, with reduced costs. In this article, we’re diving into how you can leverage automations with VESYL for more efficient fulfillment operations.

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The Importance Of Efficient Fulfillment Operations

As mentioned above, efficient fulfillment operations are the backbone of a successful e-commerce business and brand. It not only contributes to a heightened customer experience, but also plays a pivotal role in building brand loyalty. With the rise of fast-paced consumer expectations, businesses that prioritize and invest in efficient fulfillment operations not only meet their customer demands, but also reduce operational costs, enhance scalability, and ultimately position themselves for sustainable growth,

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Common Challenges in Fulfillment Operations

Fulfillment, done well, runs like a well oiled machine. However, it’s made up of a number of moving parts and this is where some of the challenges lie. From inventory discrepancies and order inaccuracies to the complexities of managing multiple sales channels, these hurdles can impact customer satisfaction and brand reputation. Not to mention the increasing demand for quick shipping and real-time tracking adds another layer of complexity. Some other challenges include:

• Shipping errors
• Slow delivery times
• International shipping
• Disorganized returns
• Customer service issues

If the above leaves you feeling deflated, keep reading. 

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Leveraging VESYL For More Efficient Fulfillment Operations

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Store Automations

VESYL connects to all major e-commerce platforms including Shopify, eBay, WooCommerce, Etsy and more. This allows you to easily import and manage orders from one or multiple platforms, allowing management of orders all in one place.

With all orders now in one place, you can automate your shipping processes working top down. Setting automation rules speeds up the process by reducing the need to select and fill information on individual orders. Brands can use product SKU’s and pre-selected shipping to trigger automation rules to preset shipping speeds, carriers and rates. A few examples of this are:

• Wooden Coffee Set - Select Large Box
• SKU TY9921 - Priority
• Orders + $1000 - Set Insurance

These pre-set automation triggers allow you to save time associated with having to process each order manually, and still enjoy cost savings. 

Alternatively, you can upload orders from a CSV and save your mappings as a preset. Then, next time you upload, the leg work is already done. 

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Quick Ship

It’s all in the name. For those with a smaller parcel volume or looking to create labels one at a time, there’s Quick Ship.

Quick Ship allows you to paste the customer address and quickly verifies that address to ensure no errors. This automated address verification process reduces the risk of any delays due to an incorrect address and cuts the costs otherwise associated with address correction fees and shipment returns. 

Once the address is filled out and verified, VESYL has the option of manually filling out package dimensions and other options, or you can pre-define box and package types and sizes. In the boxes tab, you can “Add Box” to add your custom box or package dimensions and name them. Once saved, these options will show in the “box” drop down menu. By pre-defining your box sizes, this saves the groundwork and time of having to fill out frequently used box dimensions every single time.

With the above completed, click “Get Rates” for the most competitive shipping rates in real-time, across multiple carriers and services. This enables you to compare costs and make informed decisions for every shipment within seconds.

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Batch Shipping

Designed for businesses shipping multiple packages, Batch Shipping purchases and prints multiple labels, whether it’s 1 or 500 labels, all at once. Additionally, Batch Shipping generates the packing list and label for the fulfillment team to easily pick, pack and ship the orders. The tracking number and information is then sent back to the e-commerce platform which, depending on how the store has email automations set up, will trigger an email to the end customer communicating the shipping information. This feature combined with VESYL’s integrations automates and streamlines the fulfillment process while still providing discounted shipping rates, reducing time, costs and minimizing the risk of errors. 

Shipping more than 500 pieces a day? Our team is dedicated to delivering concrete results as not only a service provider, but also your strategic partner. Enjoy a VESYL shipping evaluation on the house.

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Customized Reporting

It’s no secret that clear reporting and analyzing is key to success and sustained business growth. With VESYL, the reporting tab provides a variety of reporting options from different time periods and report types such as shipment, payment log, tracking etc. The ability to refine the report to the information you need, saves time and, analyzed correctly, can help to further reduce costs. 

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In Summary

Every VESYL feature has been meticulously designed to save shippers both time and money, from pre-defining frequently used boxes, pre-set automation triggers, easy integrations with major e-commerce platforms and partners, Batch Shipping and more. Not to mention, with our outcome-focused and expert team, we are constantly adding more features and integrations to shake up your shipping. 

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Need an integration we don’t currently have? Just let us know!