When you see an order stuck in Open Status, it usually means the order does not yet have a valid shipping rate assigned. This prevents the order from moving forward in the fulfillment process.
Common Reasons an Order Remains in Open Status
- Missing or Incorrect Weight: Shipping rates require package weight. If the order weight is missing or invalid, VESYL can’t calculate a rate.
- Invalid or Unverified Address: Addresses that fail verification or are incomplete can block rate calculation.
- API or System Issues: Temporary disruptions in carrier API connections or system errors may prevent rates from being retrieved.
How to Resolve Orders in Open Status
- Review the Order Details:
Check that all necessary information — especially package weight and recipient address — is complete and accurate. - Correct Any Issues:
Update missing or invalid fields (e.g., add weight, fix address errors). - Save the Order:
Once corrected, the order will automatically update and move to Ready Status once a valid rate is found.
Why Is This Important?
- Orders must have valid shipping rates before they can be shipped.
- Resolving Open Status orders promptly keeps your fulfillment process smooth and timely.
- Helps prevent delays caused by missing or incorrect information.
Summary
- Open Status = No valid shipping rate assigned yet.
- Common causes: missing weight, invalid address, API blips.
- Fix the missing data to move the order to Ready Status.
Need assistance troubleshooting Open Status orders or setting up automations to prevent these issues? Contact us now.
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