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Troubleshoot & Support
Why Adding a Payment Method Might Not Load
Frequently asked questions

Why is the billing screen stuck loading when I try to add a payment method in VESYL?
This usually happens if your account hasn’t been verified via the email sent at signup. Verify your account to activate the billing system.
How do I verify my VESYL account?
Check your email inbox (and spam/junk folder) for a message from VESYL. Click the verification link inside to complete the process.
What should I do if the billing page still won’t load after verifying my account?
Try clearing your browser’s cache and cookies, switching browsers or devices, and ensuring your internet connection is stable.
Why is adding a payment method important in VESYL?
It enables you to purchase shipping labels, access all shipping features, and avoid delays in fulfilling orders.
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