How Long Will My Label Refund Take in VESYL?

If you need to request a refund for an unused shipping label, here’s how the process works and what you can expect for refund timing based on the carrier.

How to Request a Label Refund

1. Go to the Shipments Page in your VESYL dashboard.
2. Find the shipment with the label you want to refund.
3. Click the 3 dots (···) in the Actions column next to that shipment.
4. Select Refund Label to submit your refund request.

Refund Processing Times by Carrier

• USPS
  
  • You have 30 days from label purchase to request a refund.
  • Refunds can take up to 30 days to process and appear back on your account.
• UPS
  
  • You have 30 days to request a refund for an unused label.
  • Refunds are typically processed within a few hours, making this the fastest option.
• OSM
  
  • If a label is never used, you will not be charged in the first place—no refund request necessary.

For Non-VESYL Accounts

If you are using shipping services through a non-VESYL account or reseller, please contact your sales representative directly for refund procedures and timing, as they may vary.

Why Knowing Refund Times Matters

• Helps you manage shipping costs effectively.
• Avoids surprises with billing and budget planning.
• Ensures you request refunds within the allowed time frames.

Summary

• Request refunds within 30 days of label purchase for USPS and UPS.
• UPS refunds are usually fast (hours); USPS refunds can take up to 30 days.
• OSM does not charge for unused labels.
• Non-VESYL account users should contact their sales rep.

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Need help requesting a refund or have questions about label charges? Contact us.